Terms & Conditions

Insurance information:
Car Touch up paint kits insurance information. Do I need to insure my kit? All items are sent by post and are not trackable unless you state you wish for the express post which will incur additional costs (conditions apply); it is recommended you insure your touch-up repair kit. Insurance packages start at $4.00; the amount of insurance is applied at the time of your order; this applies to all automotive touch-up repair kits in the product range. Note: insurance can be removed at any time during checkout. (at own risk)When a purchase is made and an insurance policy is purchased the policy is limited to 1 of each damaged item as originally purchased (gift accessories excluded) in the kit. When a claim is made evidence of the broken or damaged goods need to be presented to a place of purchase. In the case where you do not receive your parcel after our dispatch notification services notice (See Postage) because of a third-party transit authority and/or you wish to cancel or for any other reason incurs costs and service fees of 25% of the original purchase product/s order plus the cost of the custom made color ($28.60 AU), with the new uninsured liability insurance cost (start $6.00 AU Up) and postage (Start $10.00 AU Up). If the said scenario comes to fruition. If you have taken out an insurance policy and your kit has not arrived or arrived damaged you must within 7 days from the time of shipping from our warehouse you should lodge any such insurance claim within this time frame. The insurance policy will only survive for the 7 days from the described postage terms. You will receive replacements for damaged items (bottles) only, we supply a cleaning agent, work cloth, and a replacement tool caddie and accessories kit to assist in the clean up and restoration of your newly purchased and then damaged items. Those who decide to purchase a paint repair kit without insuring the item do so at their own risk and understand that they will not receive a replacement without purchasing an insurance policy for that kit. In the case where you receive a paint pen in a paint kit and that for one reason or another, the color is not the correct color; you will be required to send an image picture to (+61 0416168746); This item is not covered by our transit posted and damaged insurance policy. We carry a paint repair kit uninsured insurance policy. If a person or entity makes a purchase without insuring items obtained and the item is lost or damaged in transit, you may purchase an uninsured paint repair kit insurance policy at a cost of $6.00 per touch-up paint product item in the kit from the original purchase order if any. Postage & insurance is added to the uninsured claim item when an uninsured insurance policy is applied. (accessories in the kit are excluded from cost and are free in this policy). Color Matching:
Limited Non refundable; you may only refund if you cancel the order within one hour of making the order (See Refunds Below); We use and recommend original colour repair equipment manufacturers for the simple reason they are organisations that make the paint products for the car makers; the colors we supply are exact match to your cars original paint; There are reasons for paint works not matching; Here are few examples; the vehicle panel may have been already painted previously using non O.E.M paint products; your vehicle may have faded paint; it is possible Your vehicle may have a variation in color listed formulas depending on the manufacturers demographics; this does not and will not affect the finished visual color as a result when brush touch or Penfastic products are used; metallic paints and tricolour colors have to be blended by manufacturers specification to get the 100% color match guarantee when sprayed; Individual car makers may have different parts of the vehicles made and painted in different demographics as to why bumper bars may appear a different color on some vehicles. Note: The original color formula is the car body color. For color-match paint guarantee claims, the policy entitles you as the purchaser to a factory second variation paint color (only) product free of charge per claim, the refund policy does not cover insurance or shipping costs from the original order or any new replacement order, or for any color-match paint claim made, shipping, and insurance are the responsibility of the purchaser. Note: For the color match guarantee to be effective none of your items in your paint kit will have been used other than the color and the guide, under the color match guarantee the claim will be void in consideration of the use and use of contents. Any claim must be made within 14 days from the completed and dispatched notice.